Use of Your Personal Information
Bookings and Cancellations
We strongly advise that you also take Butlin’s Holiday Protection or make your own insurance arrangements to protect yourself and your party in case you need to cancel your booking. Please ensure your insurance provides you with the cover you would like. Full details of the Butlin's Holiday Protection scheme are on the Butlin’s website here, but please note that if you cancel a booking there is a £65 charge per accommodation, and the Holiday Protection cost will not be refunded. If you have not taken appropriate cover there will be no refund for any deposit payments you have made and you may be liable for the full cost of your booking. Butlin’s try their best to meet group booking requests but can’t guarantee that all accommodation in your group will be allocated together. Note especially that at Skegness, Silver self-catering four bed and six bed units are at opposite ends of the resort. All accommodation is charged as if it is fully occupied. Empty bed spaces will be charged at the full child price. Deposits are not charged for empty bed spaces. The cancellation of any individual will leave the remainder of your party liable for the price of their place. Spring Harvest breaks differ from those offered by Butlin’s, so not all details in a Butlin’s brochure or on their website will apply. If you are in any doubt, or you want to be sure of any particular aspect of your holiday, please ask Spring Harvest Customer Service for clarification. Vouchers or promotions for Butlin’s breaks are not valid for Spring Harvest.
If you, or a member of your party are subject to a covenant of care or a safeguarding agreement with your church, you should contact Spring Harvest’s Event Safeguarding Officer by emailing [email protected] before booking for Spring Harvest. Due to the nature and context of the event, Spring Harvest reserve the right to decline entry to anyone who is deemed to pose a potential safeguarding risk. Those who have been, or who remain, on the Sex Offenders Register will not be allowed to attend Spring Harvest.
Except when registered in the appropriate Spring Harvest programme sessions, children aged eight years and under may not be left alone without full adult supervision.Spring Harvest will do everything we can to provide children with a safe and caring environment. Full details of our Safeguarding Policy are available on request.
Guests with a Disability
Spring Harvest is committed to making its events as accessible as possible. See our website for details and please let us know your specific requests. If we don’t know in advance what you would like we may not be able to offer it at the event.Spring Harvest team members are advised not to lift any buggies or wheelchairs, for their own safety. Spring Harvest can accept no liability for any form of damage or loss suffered by wheelchair users if team members help with mobility. If you need ground floor accommodation or have a special diet, please speak to Butlin’s when you book.
Programme information and updates will be shown on the Spring Harvest website, springharvest.org
Comments or Complaints
Please speak to the Spring Harvest Customer Care team if you have a comment or complaint about any aspect of the Spring Harvest programme when you are at the event. They will try to resolve any issue you may be having and involve members of the Event Leadership Team if necessary. If we are not able to resolve things while you are at the event, or to give any other feedback, please write to Head of Spring Harvest Programme, Spring Harvest, 14 Horsted Square, Uckfield, TN22 1QG.If you have a comment or complaint about any aspect of Butlin’s facilities or service, please see the Butlin’s terms and conditions.
Filming and Photography
Spring Harvest and agencies authorised by us will take photographs and make recordings during the event, which may lead to your image or voice being on albums, publicity material, websites or television or radio broadcasts. This may include circulation outside the UK. Videos are made of meetings in the main venue which may include some brief shots of guests. Please come to the Spring Harvest office early in the week if you would prefer not to be included in any photographs or recordings.
Everything you hear at Spring Harvest, whether from the stage, in conversation or in prayer, should be weighed with care. Essential Christian and Spring Harvest do not necessarily endorse everything that is said and cannot take responsibility for any emotional impact or for actions or decisions made as a result. A wide range of ideas and opinions will be expressed through our diverse guests and team, so we ask everyone to exercise individual consideration in response. We recommend seeking clarifying counsel in a setting where you are known, such as your local church, prior to taking things to heart or making decisions based on what you have heard.