Volunteering with our ‘My Spring Harvest’ Stand Team will put you right on the frontline serving our guests. The role is extremely busy as guests arrive with a myriad of questions - continuing throughout the week – as you will be based in a high-profile area within the exhibition. You will have incredible opportunities to engage with our guests, talking to them about everything we offer with My Spring Harvest... and plenty more.
You will have a good opportunity to get to know some of our core staff team and time to enjoy the Spring Harvest programme when you are not on shift.
Role Description
WHAT YOU COULD BE DOING:
Being an enthusiastic and welcoming face when guests approach for help.
Resolving queries about the programme and the resort, including directing guests and suggesting programme options.
Actively engaging with guests about the benefits of ‘My Spring Harvest’ and demonstrating the Digital Event Experience for guests.
Assisting with technical difficulties on mobile devices.
Listening patiently and responding professionally when guests are dissatisfied.
Assisting guests in giving financially to Spring Harvest.
Thinking on your feet to provide any assistance required by guests or other team members.
WHAT YOU WILL NEED:
Be a quick learner!
Patience, positivity, flexibility, resilience and helpfulness.
Excellent verbal communication skills.
Technical competence and confidence with apps, wifi and mobile devices.
Enthusiasm and energy around problem solving.
Be a good team player.
Physical stamina for working long hours on your feet.
DAILY PATTERN:
The SH Stand operates between 9am and 10pm. The team will be split into shifts to cover that time.
Additional shifts may be needed for set-up and pack-down of the event.
On full event days you will have at least one free session to enjoy the programme
VOLUNTEERS MUST BE:
Over 18 years of age.
A committed Christian, regularly and actively involved in a local church.
Willing and able to complete an online registration form.
Able to give details of someone in leadership of the church you are currently attending to provide a reference.